SufiHelpDesk · Help desk Beta
Every question, a clear answer. Every customer, a clear path.
SufiHelpDesk brings your knowledge base, tickets and live chat into one Persian-first console. An answer written once becomes an article, and AI helpers draft replies from the articles you approved.
- Knowledge base
- Ticketing
- Live chat
- AI helpers
- fa · en · ar · es
One project per product or brand
Create a support project for each product, brand or client, with its own languages, menu and settings.
- Separate settings per project
- Each project links to its own AI workspace
Knowledge base
Write articles in Markdown with versions, translations, attachments, categories and tags.
- Translations in fa, en, ar and es
- Import files and review them before publishing
- A public help centre with search
- Articles are indexed so AI answers come from them
Ticketing
Each ticket has a number, priority, status, comments, attachments and a full timeline.
- Agents work from their own queue
- Canned responses
- Reports
Routing, priority and response targets
Routing rules send tickets to the right team and queue, and priority rules sort them.
- Assignment respects each agent's status and capacity
- Response targets (SLA) and escalation are in beta
Live chat with AI first reply
Visitors chat from your site and the AI answers first from your approved articles.
- An operator can take over, hand back to AI or transfer
- Turn a chat into a ticket in one step
- Inboxes, widget and embed code per project
AI helpers for agents
Help for agents that stays grounded in your knowledge base.
- Suggest a reply from the knowledge base
- Summarize a long ticket
- Priority and routing advice
- Turn a solved ticket into a draft article
- A person reviews every suggestion
Licence
SufiHelpDesk is a business module. Business modules need a licence generated in the console. The free licence covers up to 100 users and up to 100 GB of database; above that, a commercial licence.
Want to see SufiHelpDesk with your own questions?
Tell us about your support team and we will walk you through it.