Knowledge base, tickets and live chat in one place, with AI that answers first from your own articles and hands off to your team when it matters.
One path for every request, whether it starts in the help portal, the chat widget or a ticket.
01
Each project keeps its own knowledge base, ticket settings, live-chat inboxes and AI workspace, so brands never mix.
02
Write articles in Markdown with versions and translations. Publish them to a public help portal, and the AI uses the same articles to answer.
03
The article editor has a built-in hooshvare. Ask it to draft or improve the text, then accept or reject each suggestion inline.
04
Published articles go to a public portal for each project and language, with search and categories. Customers find the answer before they ask.
05
Each ticket has a number, a priority and one of eight clear statuses, from New to Closed. Agents work from My queue.
06
Routing rules send tickets to the right team and work queue, and priority rules sort them. Assignment looks at each agent's status and capacity.
07
Add the chat widget to any site. Each project can run several inboxes, and operators answer from one console.
08
An inbox can start with AI. The assistant opens the chat, answers from approved articles and knows who the visitor is. An operator can step in at any time.
09
AI help for agents, always based on your knowledge base. A person reviews every suggestion before it goes out.
10
English, Persian, Arabic and Spanish, with right-to-left support. Permissions decide who can publish, assign, escalate or take over a chat.
The full feature list, one line each.
The AI answers from your project's published, public knowledge base articles. If it can't help, an operator takes over or the chat becomes a ticket.
Yes. Create one project per product, brand or client. Each has its own knowledge base, settings, chat inboxes and AI workspace.
English, Persian, Arabic and Spanish. Arabic and Spanish interfaces are still being completed.
Yes. Signed-in users can open and follow their own tickets.
Response targets (SLA) and escalation are in beta.
SufiHelpDesk runs on Sufi Platform, and articles can be stored locally or in Git.
SufiHelpDesk is a business module. Business modules need a licence generated in the console. The free licence covers up to 100 users and up to 100 GB of database; above that, a commercial licence.
Tell us about your support team and we will walk you through it.